Pet Insurance

We want to help ensure making a pet insurance claim for your pet is as easy and hassle-free as possible. For this reason we submit claims electronically on your behalf for most pet insurance companies – simply advise us of this at your visit and we can arrange for your claim to be submitted quickly and efficiently.

For other insurance companies we forward your pet’s information on to them directly at their request after you have made your claim, which we always do promptly to ensure there is minimal delay in processing your claim.

See below for our client payment options including Gap Only insurance and Open Pay.

We understand there can sometimes be unexpected costs that arise for your pet. To help our clients provide the best veterinary care for their beloved pets, we offer Gap Only insurance and Open Pay to help you with the cost of veterinary care.

Gap Only insurance is a claims service that allows you to access your pet insurance benefit instantly for eligible claims, meaning you only pay the gap between your pet insurance benefit and the veterinary invoice at the time of your visit. All you need to do is let us know you’d like to submit a Gap Only claim at your visit and our staff will submit the claim for you straight away – then once approved you simply just pay the gap not covered by your policy! For more information visit

Open Pay is a ‘purchase now, pay later’ payment plan solution for the times you may not have available funds right away, but will be able to pay later on. By utilising this service, it ensures you can pay for the required veterinary care without delay, and settle it later when you are able. Visit the Open Pay website to set this service up and simply let us know at the time of your visit that you intend to pay with Open Pay.